Updated E-Learning Program: AAA Member Care

An updated version of the AAA Member Care e-learning program is now available to all clubs using the AAA Institute Learning Management System. This large update features all new content including new video scenarios, engaging interactions, and an intuitive course design.

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Technical Training and Research Newsletter

Technical Training and Research Newsletter

We are excited to announce the new Technical Training and Research Newsletter. This newsletter contains helpful information that can benefit Emergency Road Service staff.

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Intro to Mobile Charging Course

Take a Test Drive of Our ‘Intro to Mobile Charging’ Course

We’re proud of the info we have about our services on the site, but sometimes it’s better to just let the courses speak for themselves. With this ‘show rather than tell’ method in mind, we’ve made one of our course modules, ‘Introduction to AAA/CAA Mobile Charging’, available for your viewing pleasure. The purpose of the course is let users step into the shoes of a Roadside Problem Solving Technician to learn how they assist members who drive electric vehicles. Read more

Won’t You Be Our SME?

You might be asking yourself, “what is an SME?”, “what’s in it for me?”, or even “why did I read the post title in the voice of Mr. Rogers?”. All valid questions.

Firstly, SME stands for Subject Matter Expert. In short, an SME is someone who is quite knowledgeable about a particular topic who works with a training expert to create content based on their training needs. Read more

Bugging Vehicles

Instructor’s Guide to Bugging Vehicles


Having well thought out and properly prepared vehicles is the key to a successful hands-on field exercise. This guide will provide the basic instructions to install simple bugs in most makes and models of vehicles. Read more

How to Build a Practice Electrical Circuit

Materials Needed for Each Circuit

• Primary wire in red, black and a third color to use for control circuit from switch. 20 Gauge wire is recommended. 18 Gauge may be used, but it is more difficult to insert into small switch and LED terminals to wire them. For each circuit, about 12 inches of red wire, 6 to 8 inches of black wire and 6 to 8 inches of a third color wire are needed, if a prewired LED is used. If not, about 18 inches of red wire and 12 to 16 inches of black wire are needed, to allow extra for wiring the LED. Read more